Jobs at SQSH
SQSH is a grassroots nonprofit that nurtures connection, healing, and empowerment within our St. Louis Metro Area’s LGBTQIA+ community. Join our team in working towards a liberated St. Louis where queer and trans people of all identities are safe, secure, and empowered through compassion, healing, and community.
Current Openings
Helpline Manager
Location: Hybrid, requiring 40% in-person and 60% remote work
Salary range: $53,700-$70,000
Duration: May 2026 – Dec 2026, with renewal likely but contingent upon program success and grant funding.
Reports to: Executive Director
FLSA status: Exempt (i.e. not eligible for overtime)
Our Helpline Manager will lead our Peer Support Helpline – one of the most impactful services we provide to our community and the only LGBTQIA-specific peer support warmline in the St. Louis region. This role oversees helpline operations, supervises peer counselors, and strengthens the systems and team culture needed to provide compassionate, identity-affirming support and resource referrals to callers. The Helpline Manager works closely with staff and contractors to maintain helpline coverage, support training and development, and ensure the program continues evolving to meet community needs.
This role is expected to perform in a manner consistent with organizational standards and expectations and to uphold SQSH’s mission, vision, and values. At SQSH, we value diversity and encourage candidates from under-represented communities to apply.
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Oversee daily operations of the Peer Support Helpline
Supervise helpline associates/operators
Maintain helpline hours, schedules, and shift coverage
Review call logs and program data to identify trends and community needs
Recruit, onboard, and train new peer counselors
Provide coaching, feedback, and regular check-ins with operators
Facilitate team meetings, call debriefs, and training sessions
Maintain helpline protocols, documentation, and systems
Coordinate with internal teams/departments on outreach, resources, and reporting
Serve as a Helpline Operator at least one helpline shift per week
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3–5 years of experience in program coordination, people management, product management, team leadership, or a related field
Strong communication, facilitation, collaboration & relationship-building skills
Ability to manage operations, scheduling, and program systems
Commitment to LGBTQIA+ affirming and community-centered care
High empathy, emotional intelligence, & emotional maturity
Strong active listening, conflict resolution, organizational & time management skills
Proficiency with Google Drive, Gmail, and Google Calendar
Ability to work evening/weekend hours as required by events/meetings and helpline emergencies
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Previous experience in peer counseling or related support fields such as crisis management, helpline or hotline services, or counseling
Experience facilitating effective group and individual decision-making practices
Experience working in grassroots nonprofits
Working at SQSH
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Our Vision: We envision a liberated St. Louis where queer and trans people of all identities are safe, secure, and empowered through compassion, healing, and community.
Our Mission: SQSH is a grassroots nonprofit that nurtures connection, healing, and empowerment within our St. Louis Metro Area’s LGBTQIA+ community. We build bridges across identities, cultures, and experiences through peer support, resource connection, education, and advocacy — strengthening our community’s capacity to care for ourselves and each other.
Our Values:
We lead with heart and integrity. We act with sincerity, compassion, and courage.
We grow through reflection and accountability. We listen, learn, and evolve together, repairing harm and deepening trust with openness and humility.
We care for ourselves and each other. We honor healing, resilience, and sustainability as essential to personal and collective liberation.
We connect across differences. We build bridges between identities, cultures, and experiences through empathy, respect, and authentic relationships.
We share power and nurture leadership. We uplift community voices and practice transparency. We build collective power by growing individuals’ skills and sharing knowledge with peers.
We stay flexible and creative. We adapt to change with curiosity and courage, embracing experimentation as a path to growth.
We build for the long term. We act with intention and patience, investing in the people, relationships, and structures that sustain lasting transformation.
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SQSH’s culture embodies our values and mirrors the programs we offer to the St. Louis queer community. SQSH hosts annual culture and restoration retreats, utilizes peer counseling tenets in our community agreements, offers an annual bank of coaching hours to all staff, takes a strengths-based approach to professional development, and uses regular debriefs to promote a collaborative approach to reflection and accountability.
We commit to monthly staff trainings on topics that help us cultivate a healthy workplace culture, such as:
Understanding Your Gallup Strengths
Effective Communication
Connecting through Conflict
Time & Energy Management
Power & Accountability
Giving & Receiving Feedback
Liberatory Decision-Making
Collaborative Budgeting
Right Use of Power
Through these internal practices, SQSH supports the agency of all team members to bring your full humanity to our work.
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SQSH's regular business hours are from 9am-6pm, Monday through Friday. Full-time employees are expected to work 40 hours for 5 days of the week, and be available during our core business hours. A 1-hour lunch break is provided and can be taken anytime between 9am-6pm.
Employees have a certain amount of flexibility in deviating from this standard work schedule. In consideration of the community-based nature of SQSH’s work, employees are encouraged to shift their work time accordingly to account for work meetings or commitments on weekday evenings or weekends.
Any alternative work schedulees will be re-evaluated every 6-12 months based on organizational need. Employees whose standard work time consistently deviates from this work schedule because of specific job duties will have their work time outlined on their employment agreement / contract.
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75% Employer Contribution to Health Insurance Plan through United HealthCare
Plan Name: UHC Core Gold 2000 - EO4R
Plan Type: POS
75% Employer Contribution to Dental and Vision Insurance Plans, through Guardian
100% Employer Contribution to Life Insurance through Principal Life
Annually (out of 260 work days¹): 15 PTO days, 20 paid Holidays, 2 floating Holidays
Flexible schedule with both remote and in-person working options
Access to SQSH’s co-working space at the CIC (4220 Duncan Ave), including free printing, mail supplies, and snacks
Loan up to 1 laptop and 1 smartphone from SQSH for up to 6 months
Free membership at City Greens Market
Mileage reimbursement (up to $300)
Professional development stipend (up to $800)
Six coaching sessions with an executive coach
Conflict coaching and mediation services
Monthly holistic healing services with queer healers (priced on a sliding scale: $0 – $80 / hour)
Potential for long-term employment and career development with SQSH, including opportunities for learning new skills, exploring new areas of work, and stepping into leadership roles – pending grant funding, evaluation of performance & fit, and SQSH’s budget and organizational structure
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Full-time employees work 1-2 days / week in the office and 3-4 days / week remotely. From time to time, specific projects or other duties that cannot be performed remotely may require more in-office work.
We take a hybrid approach to balance the benefits and complexities of in-person work. We believe that the benefits of in-person work include: professional growth, community-building, developing work relationships and leadership skills, and facilitating staff’s abilities to contribute effectively to the organization.
Our staff positions require the ability to work seated for several hours at a time, as well as the ability to sit, stand, stoop, bend, climb, and kneel and the ability to lift up to 10 pounds occasionally. The in-person work environment at 4220 Duncan Ave, St. Louis, MO 63110 is an air-conditioned, smoke-free, office environment. The remote work environment can be any appropriate, conducive environment of choice. Tasks may involve extended periods of time working at a computer or workstation and on the phone. Staff positions routinely uses standard office equipment such as computers, phones, and videoconferencing and communication platforms. No overnight travel is expected for this position. Some local day travel will be required weekly.
There will be a 6-month onboarding period to support the new hire’s transition and growth.
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SQSH employees work with one another, with volunteers, and with the general public. To protect and reduce risk of infection for employees and everyone with whom employees work, all employees must be fully vaccinated and boosted against COVID-19. All employees must provide the SQSH with satisfactory proof of current vaccination status, unless exempt because of legitimate religious or health reasons.
Current Staff
Interested in learning more about our current staff members? Check out the Our Team page!